Privacy Policy – Frequently Asked
Yes. Log into your account, go to Settings → Privacy & Data and select Download My Data. We compile all information linked to your account — profile, transactions, login history — into a file and email it to you within three business days. You can also contact support to request it via email.
We do not store your full payment details — DANA, OVO, GoPay and QRIS credentials are held only by the payment gateway. We retain a record of each transaction (date, amount, status) for seven years to meet local record-keeping law. Your account balance and history remain visible in your wallet anytime you log in.
We do not sell your personal data. We share information only with payment processors, fraud-detection vendors and, where local law requires, regulatory bodies. All partners sign data-protection agreements and are prohibited from using your information for marketing without your consent.
When you request account closure, your login is disabled immediately. Personal data is anonymised and deleted after 30 days. Transaction records and compliance documents are archived separately and retained as required by local regulation, but cannot be linked to you.
You can disable non-essential cookies via your account settings or your browser settings. Essential cookies — those required for secure login and fraud prevention — cannot be turned off, as they protect your account. Opting out may limit some features like saved preferences.
We record your IP, device type and browser to identify your login pattern, detect fraud and prevent unauthorised access. If you log in from an unusual location or device, we send a verification code. This data helps us keep your account safe without limiting your access to the lobby or your slots and tables.
If we make material changes to how we handle your data, we notify you by email at least 14 days in advance. You can review the updated policy in Settings → Privacy & Data. Continued use of your account after the update date means you accept the new terms; you can close your account anytime if you disagree.
